PEffective Date: 28 August 2025
Premium Thailand Travels (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy sets out how we collect, use, disclose, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK laws.
1. Information We Collect
Personal Information
We may collect personal information when you:
- Make a booking with us
- Subscribe to our newsletter
- Contact us via email, phone, or our website
This may include:
- Name, address, email, and phone number
- Payment details (processed securely via third-party providers)
- Passport or ID details (when required for bookings)
Non-Personal Information
We also collect non-identifiable data such as:
- Browser type, IP address, device type, operating system
- Pages visited, referral sources, time/date of access
- Aggregated analytics data to improve services
2. How We Use Your Information
We use your information to:
- Process and confirm bookings
- Provide customer service and support
- Deliver newsletters and promotional offers (only with your consent)
- Improve website functionality and user experience
- Ensure compliance with legal and regulatory requirements
We do not sell or rent your data to third parties. However, we may share your data with:
- Our trusted service providers (e.g., payment processors, analytics platforms)
- Our fully licensed preferred partner tour companies in Thailand.
3. Legal Basis for Processing
Under UK GDPR, our lawful bases for processing include:
- Contractual necessity(processing bookings and payments)
- Legitimate interests(improving services, ensuring security)
- Consent(for marketing communications)
- Legal obligation(compliance with laws and regulations)
4. Data Security
We apply appropriate technical and organisational measures to safeguard your personal data. However, no internet-based system is fully secure, and you acknowledge that transmission of data is at your own risk.
5. Cookies & Tracking Technologies
Our website uses cookies to:
- Enhance user experience
- Personalise content
- Analyse site performance
You may disable cookies in your browser settings, but this may affect functionality.
6. Data Sharing & Legal Disclosures
We may disclose your information:
- To comply with legal obligations, court orders, or government requests
- To protect our rights, safety, and property
- To protect the safety of our customers, partners, and the public
In the event of a business transfer (merger, acquisition, or sale of assets), your data may be transferred in accordance with this Privacy Policy.
7. International Transfers
As we partner with preferred partner companies in Thailand such as Phuket Fun Tours Ltd in Thailand, your personal information may be transferred outside the UK. We ensure that all transfers are made with appropriate safeguards in place, in line with UK GDPR.
8. Your Rights
You have the following rights under UK GDPR:
- Access– to request a copy of the data we hold about you
- Rectification– to request corrections to your personal data
- Erasure– to request deletion of your data where legally permissible
- Restriction– to limit how we use your data
- Objection– to object to certain types of processing, including marketing
- Data Portability– to request transfer of your data to another service provider
To exercise these rights, contact us at: hello@premiumthailandtravels.com
9. Marketing & Communications
We will only send you marketing emails if you have explicitly opted in. You may withdraw consent at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly at hello@premiumthailandtravels.com
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, and where appropriate, we will notify you by email.
11.Privacy & Data Sharing Notice
Premium Thailand Travels acts as an affiliate of InteleTravel (ABTA P7384, ATOL 12022). As part of fulfilling your booking:
Data Processing: Your personal details are securely stored and processed by InteleTravel through their CRM systems.
Marketing: InteleTravel may contact you with relevant holiday offers and promotions (not just related to Thailand but all of their offerings).
Third-Party Partners: We may share your details with our trusted, TAT-licensed preferred partners in Thailand where required to deliver your tours and services. These preferred partners may also contact you with updates or offers related to your booking.
Your Rights: You have the right to access, amend or request deletion of your data at any time and to unsubscribe from marketing communications.
Legal Basis: Data is shared only where necessary to perform your contract, comply with legal obligations or where you have provided consent.
For any questions and queries you can contact us at hello@premiumthailandtravels.com
By proceeding with all bookings, you confirm your agreement to these terms and acknowledge full understanding of the terms and conditions.
12. Contact Us
If you have questions, concerns, or wish to exercise your rights, please contact us at:
Premium Thailand Travels
📧 Email: hello@premiumthailandtravels.com
🌐 Website: www.premiumthailandtravels.com
If you are unsatisfied with our response, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.
